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Selecting Audio Causes Crash!!

3 Answers, Last answer 17th April 2020 at 10 h 34 min

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Hi, I've been trying to evaluate HM but everytime I select the audio it just crashes!! I'm running a Behringer UMC404HD and selecting an active microphone, tried without on my local sound card, but continues to crash.... :( I was tempted to support your HeavyM2 campaign but really need to find a fix / know the audio element works!! Looking at the forum other are experiencing the same issue.. Please advise Many thanks Flix 2020-04-16 16:02:41 info: Launching HeavyM, version :1.11.5 2020-04-16 16:02:41 info: Set Independent Parameters: 2020-04-16 16:02:41 info: Faces: 0 / 0 / 0 2020-04-16 16:02:41 info: Players: 0 / 0 / 0 2020-04-16 16:02:41 info: Check for licenses 2020-04-16 16:02:41 info: launch trial 2020-04-16 16:02:41 info: Use trial OK 2020-04-16 16:02:41 info: Use trial days: 2 2020-04-16 16:02:41 info: register now 2020-04-16 16:02:43 info: on lance une trial 2020-04-16 16:02:46 info: Screens info, number screens : 2 Screen 0 : size (1920, 1080) , logical dpi (96, 96)Screen 1 : size (3840, 2160) , logical dpi (144, 144) 2020-04-16 16:02:50 config: QSurfaceFormat ( Version : 4.6, Options : 4, DepthBufferSize : 24, RedBufferSize : 8, GreenBufferSize : 8, BlueBufferSize : 8, AlphaBufferSize : 8, StencilBufferSize : 8, Samples : 0, SwapBehavior : 2, SwapInterval : 1, Profile : 2) 2020-04-16 16:02:50 config: OpenGL Versions Supported : OpenGL_Version_4_0 2020-04-16 16:02:50 config: called directly: glVersion: 4.6.0 NVIDIA 442.59 2020-04-16 16:02:50 config: called via QOpenGLFunctions: glVersion: 4.6.0 NVIDIA 442.59
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Hi i suggest you to contact our support team. I attach you the direct link : https://heavym.net/en/contact
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Thanks Daydou, I tried contacting them a few weeks ago but never got a response :( So I thought someone on the Forum might be able to help.
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Can you directly send a message to hello@heavym.net please ?
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